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Employ

AI Support Rep

47-second response time.

“47-second average response time. Customers think they're talking to a human.”

Hire Support RepSee Pricing
$79/monthReady in 5 minutesWorks 24/7

Support Rep

online

Active
Message...

The problem & the solution

Without Employ

“Customers wait 6 hours for a reply. Half of them never come back.”

The alternative: Support agent: $2,500–4,000/month

With Employ

Answers every customer email instantly from your knowledge base. Handles refunds, returns, and account issues within the limits you define. Escalates anything sensitive with full context already prepared. Customers think they're talking to a human.

$79/month. Cancel anytime.

What your AI Support Rep does

Everything included. No add-ons. No hidden features.

Responds to every support email within 2 minutes from your knowledge base
Classifies tickets: billing / technical / account / shipping / other
Processes refunds and account changes within your defined authority limits
Escalates to you with: history, issue summary, what was tried, recommended next step
Detects angry customers from tone — escalates before they explode
Recognises repeat issues — references prior interactions in responses
Tracks Shopify orders in real-time to answer 'where is my order?' immediately
Detects patterns — 5 complaints about the same issue in 48h triggers an incident alert
Sends NPS survey 24h after ticket resolution, reports weekly
Self-updates FAQ — flags questions answered repeatedly that should be documented
Responds in the customer's language automatically

Honest about limitations

We’d rather you know upfront than find out later.

Can’t make phone calls or do live chat (email-based support)
Limitation
Can’t access backend systems unless connected via integration
Coming soon
Won’t process refunds above your defined limit
By design
Won’t make promises about shipping dates or product availability without verified data
By design

New integrations and capabilities are added regularly. Connect more tools in settings anytime.

Connects to your tools

Secure OAuth connections. Your data stays yours.

GmailRequired
ShopifyOptional
NotionOptional
woocommerceOptional

How it works

Up and running in 5 minutes. No training needed.

1

Connect Email & Knowledge Base

Support emails monitored, FAQ and policies loaded

2

Set Authority Limits

Refund limits, escalation rules, brand voice

3

47-Second Responses

Every customer email answered instantly. Escalations with full context.

AI Support Rep

$79/month

Support agent: $2,500–4,000/month

Works 24/7/365 — never takes a day off
Ready in 5 minutes — no training needed
Cancel anytime — no contracts
All features included — no add-ons
Hire Support Rep Now

Frequently asked questions

How does it know what to say?

You provide your knowledge base, FAQ, and return policy during setup. It answers from that — never makes things up.

Can it process refunds?

Within limits you define. You set a max refund amount (e.g., $50). Anything above gets escalated to you with context.

What about angry customers?

It detects frustration from tone (“disappointed”, “third time”, “still waiting”) and escalates immediately with full history.

Does it work with Shopify?

Yes. It tracks orders in real-time to answer “where is my order?” immediately with tracking details.

Ready to hire your AI Support Rep?

5 minutes to set up. Cancel anytime. Starting at $79/month.

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