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Employ

AI Support Rep

47-second response time.

Response time: 47 seconds. Customer satisfaction: 4.8/5.

$49/monthReady in 5 minutesWorks 24/7

Support Rep

online

Active
Message...

The problem & the solution

Without Employ

My response time is 18 hours and my reviews are tanking.

The alternative: Support agent: $2,000-4,000/month

With Employ

Answers customer emails instantly using your knowledge base. Handles returns, tracking, FAQs. Escalates complex issues to you. Customers think they're talking to a human.

$49/month. Cancel anytime.

What your AI Support Rep does

Everything included. No add-ons. No hidden features.

Instant email responses (under 2 minutes)
FAQ handling from knowledge you provide
Return and refund processing per your policy
Escalation to you for complex or sensitive issues
Daily support summary with key metrics
Customer satisfaction tracking

Honest about limitations

We’d rather you know upfront than find out later.

Can’t access internal order databases unless connected via integration
Limitation
Won’t make promises outside your defined policies
By design
Won’t handle legal threats alone — escalates to you immediately
By design
Can’t handle live chat or phone support — email-based
Limitation

New integrations and capabilities are added regularly. Connect more tools in settings anytime.

Connects to your tools

Secure OAuth connections. Your data stays yours.

GmailRequired
SlackOptional
ShopifyOptional

How it works

Up and running in 5 minutes. No training needed.

1

Add Your Knowledge

FAQs, return policy, product info, escalation rules

2

Connect Support Email

Your support inbox monitored 24/7 for customer emails

3

Respond Instantly

47-second average response time. You handle only escalations.

AI Support Rep

$49/month

Support agent: $2,000-4,000/month

Works 24/7/365 — never takes a day off
Ready in 5 minutes — no training needed
Cancel anytime — no contracts
All features included — no add-ons
Hire Support Rep Now

Frequently asked questions

How does it know my policies?

You add your return policy, product info, FAQs, and escalation rules during the interview. The AI follows them precisely for every customer interaction.

What if a customer is angry?

The AI detects frustration and escalates to you immediately with full context. It never argues with customers or makes excuses.

Can it handle refunds?

It processes refunds within your defined policies and limits. Anything outside policy gets escalated to you with a recommendation.

Does it work with Slack?

Yes — connect Slack during setup and it can escalate issues to your team channel or DM you directly when something needs attention.

Ready to hire your AI Support Rep?

5 minutes to set up. Cancel anytime. Starting at $49/month.